Refund policy

JAYVIA RETURN AND REFUND POLICY

Returns

We accept eligible return requests made within 14 days of delivery.

To qualify for a return, the item must be unworn, unwashed and unused, with all original tags attached and in its original packaging. It must be free from makeup, deodorant marks, stains, odours, pet hair or other signs of wear. Proof of purchase is required.

Matching sets must be returned together as a complete set. JAYVIA reserves the right to decline any item that does not meet these conditions.

Starting a Return

To request a return, email jayviacanada@gmail.com with your order number and reason for the return.

Please do not send an item back before receiving approval and return instructions from us. Unauthorized returns will not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service, as JAYVIA is not responsible for returned packages that are lost or damaged in transit.

Original shipping charges are non-refundable. If the item received was damaged, defective or incorrect, JAYVIA will cover the appropriate return or replacement costs.

Damaged or Incorrect Items

Please inspect your order when it arrives. Contact us immediately at jayviacanada@gmail.com if an item is damaged, defective or incorrect so we can review the issue and make it right.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed or altered
• Items without their original tags or packaging
• Items showing stains, odours, makeup, deodorant marks or other signs of wear
• Opened or worn socks for hygiene reasons
• Gift cards
• Products marked as final sale

Exchanges

To obtain a different size or product, request a return for the original item. Once the return is approved, you may place a new order. All replacements are subject to availability.

Cancellations

Orders may be cancelled within one hour of purchase, provided fulfilment has not started. After this period, we cannot guarantee that an order can be cancelled or changed.

European Union Orders

Customers receiving merchandise in the European Union may have the right to cancel or return their order within 14 days in accordance with applicable law. Returned items must be unworn, unused, with tags attached and in their original packaging, with proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional processing time. If more than 15 business days have passed since your refund was approved, contact jayviacanada@gmail.com.