Shipping policy

JAYVIA SHIPPING POLICY

Order Processing

Orders are processed within 1–3 business days, excluding weekends and statutory holidays. During launches, promotions and high-volume periods, processing may take slightly longer.

Once your order ships, you will receive a confirmation email containing tracking information. Please allow time for the carrier’s tracking system to update.

Estimated Delivery Times

After processing, estimated delivery times are:

• Canada: 2–8 business days
• United States: 4–10 business days
• International: 7–21 business days

These timelines are estimates and are not guaranteed. Delays may occur because of the shipping carrier, customs processing, weather, holidays or other circumstances outside JAYVIA’s control.

Shipping Rates

Available shipping options and charges are calculated and displayed at checkout based on the destination, package and selected delivery service.

Customs, Duties and Taxes

Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless expressly shown as collected at checkout, these charges are the customer’s responsibility and are not included in the amount paid to JAYVIA. Customs processing may also delay delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact jayviacanada@gmail.com within one hour of placing your order.

We cannot guarantee that an address can be changed after fulfilment begins. If an order is returned because of an incorrect or incomplete address, refusal or failure to collect it, the customer will be responsible for any applicable reshipping charges.

Lost, Delayed or Stolen Packages

If tracking shows an unusual delay or your order has not arrived within the expected timeframe, contact the shipping carrier and email jayviacanada@gmail.com with your order number.

JAYVIA will assist with eligible carrier investigations or claims. Packages confirmed as delivered by the carrier will be reviewed individually, but replacement or refund is not guaranteed unless required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact jayviacanada@gmail.com promptly with your order number and clear photographs so we can assess the issue and make it right.

International Shipping Restrictions

International delivery is available only to destinations offered at checkout. We reserve the right to restrict or cancel shipping to locations where reliable delivery is unavailable.

Contact

For shipping questions, contact us at jayviacanada@gmail.com.